From offshore to outcome engine: how adesso India transforms global delivery into a value, innovation and impact platform

By Pramod Muralidharan, Managing Director at adesso India

Introduction: Intentional Scaling in a Global Landscape

In an era where global delivery models are being re-examined, scale alone is no longer a differentiator. Enterprises are looking for partners who combine reliability with innovation, execution with foresight, and scale with accountability.

adesso India is a key pillar of adesso’s SmartShore strategy, enabling global delivery and powering enterprise-scale transformation from India. Our growth story is intentional, and capability driven. In 2025 alone, we achieved 180% growth not by chasing numbers, but by building deep expertise aligned to future delivery and operating models. This is a growth with purpose: designed to support sustainable value creation, innovation, and long-term global collaboration.

Flipping the Script: The adesso Bimodal Approach

adesso India operates a bimodal delivery model aligned with Gartner’s bimodal IT concept, evolved to meet today’s product-centric, AI-enabled delivery realities

Our approach is built on:

Integrated global teams

Unified collaboration across geographies, combining strategic proximity with scalable delivery.

Domain-first thinking

Deep industry and business understanding as the foundation of delivery—not generic resourcing.

Outcome-driven accountability

Clear ownership and KPIs tied to business impact and value creation.

SmartShore alignment

A purpose-built model that blends nearshore agility with offshore scale.

Innovation embedded by design

Innovation as part of everyday delivery, not isolated initiatives.

This is not a shift in philosophy, but the next curve of maturity—where delivery models evolve to meet future enterprise needs. adesso India is building a bimodal operating system for our clients: run what works, reinvent what must, continuously and transparently.

Innovation in Action: Building for What’s Next

Innovation at adesso India is practical, structured, and outcome oriented. Our Innovation Hub represents a mindset rather than a function where cross-functional collaboration, AI-led initiatives, and continuous improvement are directly linked to business goals. From software innovation to new delivery models, we focus on making innovation accessible, repeatable, and valuable.

GCC as a Strategic Model: The Exasol Proof Point

As a focused, service-led Global Capability Center (GCC), adesso India exemplifies partnership-led growth. Our work with Exasol highlights how a value-driven GCC model accelerates outcomes. Within just five months of launching the Exasol Tech Hub powered by adesso India, plans are already underway to double their India expansion—reflecting trust, shared vision, and a co-creation mindset rooted in long-term success.

The Forward View: Designing the Future of Global Delivery

The bimodal model enables enterprises to balance today’s execution needs with tomorrow’s innovation demands. adesso India is already operating within this framework—thinking ahead, investing in capability, and designing delivery models that are resilient, scalable, and human-centric. This is how modern GCCs will shape the future of global delivery.

Closing Thought

Offshoring may begin with efficiency, but enduring success is built on value, innovation, and shared growth. adesso India’s bimodal SmartShore model is our blueprint for that future—where every team, every release, and every experiment moves our clients measurably forward.

Offshoring may start with efficiency, but lasting success is built on value, innovation, and shared accountability. That’s the transformation adesso India is driving.”

-Pramod Muralidharan, Managing Director, adesso India